Woke up today and the mail man was delivering my mail as I was leaving for my day job. The refund check from Network Solutions was there. For the complete review and story click here.
I wanted to post the follow up and some final comments. Network Solutions is one of the oldest players in the domain registration game. I’m upset that I had to write an angry blog post and a nasty tweet in order for them to rectify what I believe was a shady practice on their part. So to sum the review up, their service works, there was know disruption in network traffic or problems with pointing the domain, I think there a bit overpriced, and there customer service people weren’t very helpful. @netsolcares on Twitter is actually who got the problem taken care of, not the customer service people.
I’ll probably never do business with Network Solutions again, unless I have to deal with some stuff for a customer who already registered a domain with them. I’ll definitely try to refer my customers to other registrars out there. The problem was taken care, but things could of went much more smoothly.
I’ve been transferring and moving domains around with a few other companies recently with no problems, I’ll be reviewing them shortly. Thanks @netsolcares if you should happen to read this, you were very helpful, and if your companies customer service reps were as helpful, this review probably would of went in an entirely different direction !