Domain Registrar Review, Network Solutions. STAY AWAY ! PROBLEM RESOLVED FINAL NOTES AT END OF POST
Bloggers Note : Update, I sent out an angry tweet on this topic, the day I posted this. @netsolcares which apparently is Network Solutions twitter account sent me a message saying they could get the charges reversed. I called back customer service, told them I was referred by @netsolcares and they say they are taking care of the problem and will be sending a check for the billing difference. I’ll keep everyone updated on this as things unfold !
I really feel like these folks took me for a ride. Before I get started I should be clear that I never really liked this company. However, after this last experience I can honestly say STAY AWAY FROM NETWORK SOLUTIONS. There are a ton of companies available to register domains, and I strongly suggest using any registrar other than Network Solutions.
What happened you ask ? I registered a domain a year ago for 75 cents. That’s a great deal and thought, for that price, why not ! Network Solutions, automatically enabled auto renew, again no big deal, it was for a customer, and this is a good security feature to make sure your domain doesn’t expire. What they don’t tell you is that they auto renew the domain 2 months before it expires. That in itself isn’t that big of a deal, but wait there’s more.
So, the site gets auto renewed in Dec (I had no clue it would be auto renewed 2 months early), and the domain name doesn’t expire till February. I had the reminder set up in my phone planner for the end of January. The reminder pops up, thinking I only had a few weeks before the domain expires, I price renewal rates. To renew with Network Solutions would cost a little under $40.00 I can transfer the domain to another company I deal with for $15.00 bucks with a 1 year renewal included so I go ahead and start the process of transferring the domain. As soon as I unlock the domain and try to get an authorization code, it gives me a special offer to renew the domain for $10.00. GREAT I THINK, that’s fair, besides I felt a little guilty transferring the domain after registering it for .75 cents. So I sign up for the $10.00 renewal. I then get my bill, and discover the domain is registered till 2016. O.K. what gives ? How did that happen ?
I go through the billing history and that’s when I discovered that the domain was auto renewed two months early ! So now the domain was autobilled in December for 30 something dollars, and renewed again for an additional year, for another 10 dollars. The way the whole thing went down was really shady ! So I call customer service explain what happened and ask why it was done this way .
Now granted this is partly my fault. I should of been paying attention, I hadn’t checked the email account that this domain was registered with, I should of been watching the billing statement for the credit card more closely, and I probably should of read through the terms of service a little more thoroughly.However, allowing me to renew when it already was rebilled is shady as hell. I’m very confident they have the whole thing set up this way purposely. I can’t put into words how shady this was. The bottom line is I feel duped ! Network Solutions made a dupe out of me !
The worst part of this is that I never liked this company. Back in the early 90′s I had a problem with these guys, but back then they were the only game in town. If you wanted to register a domain you had to more or less go through Network Solutions. It took almost 30 years to pass for me to deal with them again, and I would strongly discourage anyone from using there service. They’re no longer the only game in town and there are a lot of much better registrars out there. STAY AWAY FROM NETWORK SOLUTIONS.
I guess the idea is to charge .75 cents for a domain, get the new customer, and then bill them 2 months early to sell them an overpriced renewal at close to 40 bucks. Godaddy.com charges less than half that !
I could rant about this for another 1000 words but I wont. The way the whole thing went down was really shady, I never plan on dealing with these guys again, and I do plan on blogging, designing web pages, and doing everything in my power to discourage people from using Network Solutions. Yes, it’s partly sour grapes, but a respectable company shouldn’t behave like this and I really thought the customer service department over there would do a bit more for me. Bloggers final note : The problem was rectified, I won’t be building web pages or blogging about them anymore. I HOPE.
Final notes and resolution
I received the refund check, everything is taken care of. It took almost 3 weeks for the refund check to arrive, no big deal. All in all Network Solutions does what they’re paid to do. After a year of dealing with them there was no technical problems with service. I never noticed any problem with domain pointing, or traffic outages due to their company. I still don’t like the way they set up the billing, I certainly don’t like the way customer service handled my complaints on the matter, and if it wasn’t for @netsolcares on twitter the problem may have never been rectified. Click here for final notes on this issue.